- • Advise customers visiting Trane Supply stores and resolve issues involving parts or equipment
- • Provide accurate parts quotes and high-quality solutions
- • Process customer orders and respond to inquiries
- • Engage with customers at the counter and by phone to identify their HVAC parts and supply needs
- • Maintain knowledge of Trane products, offerings, and promotions
- • Identify related products or additional needs to increase sales
- • Accurately execute quoting and order management processes
- • Assist with warehouse and inventory management, including cycle counts, backorders, receiving, transfers, shipping, stocking, and inventory control
- • Perform other related duties as assigned
Requirements
- High school diploma required
- Building Mechanical Systems diploma is an asset
- Experience in a fast-paced, customer-focused environment with an emphasis on customer service, continuous improvement, and safety
- Minimum of 2 years of experience in inside sales, retail sales, or a related field
- HVAC sales experience or knowledge and mechanical aptitude are assets
- Proven ability to build customer relationships and maintain professional customer service, even in challenging situations
- Ability to lift up to 50 lb.
- Occasional forklift operation
Core Competencies
Demonstrates expertise in HVAC sales and customer service, with a strong ability to manage orders and inventory effectively. Proven track record in building customer relationships and providing high-quality solutions in a quick-paced environment.
Highest-signal resume keywords
- HVAC Sales Experience
- Customer Service Skills
- Order Management
- Inventory Control
- Building Mechanical Systems Knowledge