Enhance donor journeys with Canadian Blood Services as a Manager in Donor Experience Strategy located in Ottawa or Toronto. This hybrid role emphasizes strategic leadership and service design.As a Temporary full-time Manager in the Insight and Donor Experience team, you will translate complex insights into practical strategies that elevate donor satisfaction and retention. With a focus on collaboration and data-driven decision-making, your expertise in human-centered design will help shape improvements across channels, enhancing donation frequency.Key Responsibilities:
- Map donor journeys to identify key enhancement opportunities
- Develop organization-wide donor experience strategies
- Lead cross-functional collaboration for consistent donor experiences
- Translate donor insights into practical initiatives
- Guide performance indicators and executive reportingRequirements:
- University degree in Business, Marketing, or related fields
- Minimum 5 years in customer experience strategy
- Robust knowledge of human-centered design and service design
- Proficiency with design and project tools
- Leadership experience in cross-functional teamsDrive impactful changes in donor experiences with your strategic insights and collaborative leadership.#J-18808-Ljbffr