Organized and detail-oriented Operations Assistant providing administrative and operational support to Underwriting and Claims. Responsible for policy administration, data management, and supporting rapid renewals, ensuring accuracy, efficiency, and high-quality service delivery across teams.Job OpenerAre you an organized and detail-oriented professional with an interest in commercial insurance and operations? Do you enjoy supporting both Underwriting and Claims teams while contributing to efficient, high-quality service delivery?Come and be part of ourBusiness Operations Support Servicesteam, where you will play a key role in supporting the day-to-day operations that enable our Underwriting and Claims functions to perform at their best. From core administrative activities to junior underwriting support, including rapid renewals, you’ll help drive consistency, accuracy, and service excellence across Markel Canada.What Part Will You Play?If you’re looking for a role where you can make a meaningful impact, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit among our global community of optimists and problem-solvers.We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.Join us and play your part in something special!The OpportunityTheOperations Assistant, Business Operations Support Servicesis responsible for providing administrative and operational support to both the Underwriting and Claims teams across Canada. This role focuses on the accurate and timely execution of core processes, including policy administration, documentation, and data management, while also supporting select junior underwriting activities such as rapid renewal processing.Working as part of a national team, the Operations Assistant contributes to consistent service delivery, supports workflow efficiency, and helps implement recent tools and processes.



This role is key to ensuring high‑quality support to internal stakeholders and delivering a seamless experience for brokers and clients.TheBusiness Operations Support Servicesteam comprises 17Operations Assistantslocated across all offices in Canada. The team provides administrative and operational support to up to 80 underwriters, while also supporting other business functions such as Claims and Finance.This includes, but is not limited to, submission intake management, policy issuance, claim intake and more. In addition to core administrative responsibilities, the team also supports select junior underwriting activities, including the management of rapid renewals.Timely and efficient support is critical to delivering a high-quality service to our Underwriting and Claims teams, and ultimately to our brokers and clients.Duties and AccountabilitiesUnderwriting & Claims SupportComplete assignments in a timely and accurate manner. This includes, but is not limited to:Policy issuanceBroker of Record changesPolicy cancellation, extension, or mid‑term adjustmentRapid renewal processing and other junior underwriting support tasksAdministrative support for Claims processes, as requiredOther underwriting and operational administration tasksProactively make suggestions and recommendations for improvementStay current on all new workflows and underwriting bulletinsUnderstand regional differences and collaborate to create consistency across Markel CanadaMaintain regular communication with Manager and team regarding workload and prioritiesParticipate in National Team meetings and share key information with the broader teamSupport the successful implementation of new technologies and processesTechnical Skills / Knowledge / ExperienceThe successful candidate will:Demonstrate an interest in commercial insurance products and their administrationBe proficient in Microsoft OfficeBe adaptable and comfortable working in a dynamic, changing environmentManage shifting deadlines and effectively prioritize workTake pride in delivering accurate,



high-quality workExhibit strong communication skillsBe highly collaborative and team-orientedDemonstrate commitment to the organization, team, and roleMaintain a high standard of professionalismBuild and maintain strong relationships with colleaguesFocus on ongoing personal development and knowledge enhancementContribute effectively to achieving team goalsNetwork internally and externally to acquire and apply knowledgeContinuously seek improvements in efficiency, service, and effectivenessDemonstrate strong organizational skills and attention to detailWork independently with initiativePossess well‑developed communication, presentation, and interpersonal skillsMaintain a high level of accuracy, instilling confidence in the wider businessBe self‑motivated and flexible in responsibilities and, where required, working hoursPay information:$50-55k - Replacement RoleThis salary range reflects the expected base compensation for the role across Canada. Placement within the range will depend on a number of factors, including experience, qualifications, and the scope of responsibilities. As part of our commitment to transparency and supporting our people, we share this range in good faith and in accordance with applicable legislation.Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.#J-18808-Ljbffr

📌 Operations Assistant - C$50,000 - C$55,000 A Year (Winnipeg)
🏢 Markel Canada
📍 Winnipeg