Adjust property claims actively while maximizing business development opportunities
Market and follow up on opportunities in a timely manner
Contact and follow up promptly with policyholders and claimants
Investigate claim causes and report findings and recommendations to clients
Use supplied technology, including Docusketch, to scope damages and establish quantum
Identify exposures and recommend reserves and required investigations
Prepare action plans and negotiate fair and satisfactory settlements
Provide high-level customer service to clients and insured parties throughout the claims process
Participate in after-hours customer service when required
Perform assigned duties in compliance with established work standards, policies, and procedures
Support field requests across the Hamilton, Burlington, Niagara, and Haldimand/Norfolk areas
Requirements
Completion of high school education
University degree or post-secondary education related to insurance preferred
Proficiency in Microsoft Office Products, including Outlook, Word, Excel, and OneDrive
At least 5–10 years’ relevant experience in claims adjusting
Ongoing commitment to education and learning
Ontario licensing required; multi-jurisdictional licensing is an asset
Effective analytical skills, including identification of cause-and-effect dynamics
Ability to draw valid conclusions and communicate them effectively
Ability to interpret complex legal documents
Ability to perform and understand advanced numerical calculations, including comparative information analysis
Excellent communication skills, including listening, interviewing, and negotiating
Ability to adapt communication style to the audience
Proactive and positive customer-service approach
Strong interpersonal skills for handling conflict and difficult situations
Core Competencies Demonstrates expertise in claims adjusting with a solid focus on customer service, effective communication, and analytical skills. Proficient in utilizing technology for damage assessment and settlement negotiations while ensuring compliance with industry standards.