Be a part of HP's team as a Technical Support Agent, where you will resolve technical issues and enhance customer satisfaction. This full-time role focuses on utilizing established protocols to manage inquiries and provide informed responses.

In this role, you will independently handle customer concerns while maintaining data confidentiality. The position requires 4-6 years of relevant experience, preferably in technology or remote support. You'll collaborate with diverse teams, contribute to process improvements, and leverage your technical skills to deliver high-quality service.

Key Responsibilities:



• Independently address customer concerns with moderate judgment • Resolve technical issues related to hardware and software • Provide detailed product information and service responses • Collaborate with teams for seamless project outcomes • Contribute to process enhancement initiatives

Requirements: • High School Diploma or equivalent is required • 4-6 years of related work experience preferred • Proficient in Active Directory, Desktop Support, and IT Service Management • Robust communication and problem-solving skills • Ability to work independently with minimal supervision

Advance your career in technical support while contributing to customer solutions with HP. #J-18808-Ljbffr

📌 Technical Support Agent at HP (Winnipeg)
🏢 HP
📍 Winnipeg