SENIOR TRANSPORTATION OPERATIONS MANAGER / LEAD DISPATCHER

Company: Sarai Trucking Limited

Location: Brampton, Ontario

Position: Full-Time, In office

Compensation: $80,000–$105,000 per year, based on experience, plus performance incentives

Sarai Trucking Limited is seeking a highly experienced and results-driven Senior Transportation Operations Manager / Lead Dispatcher to oversee our daily dispatch and fleet operations.

This is a senior leadership position for someone who understands the trucking business, can effectively lead a dispatch team, manage drivers and customers, and make profitable operational decisions. We are looking for a dependable professional who takes ownership, solves problems quickly, and can help us build a disciplined, efficient, and scalable operation.

Key Responsibilities:

• Oversee daily dispatch operations for Canada–USA cross-border freight

• Lead, train, schedule, and hold dispatch staff accountable

• Plan and assign profitable loads while minimizing empty miles and downtime

• Monitor trucks, drivers, appointments, transit times, and hours of service

• Maintain regular communication with drivers, brokers, customers, and internal departments

• Negotiate freight rates and evaluate loads based on revenue, mileage, market conditions, and equipment availability

• Ensure pickup and delivery appointments are completed on time

• Resolve breakdowns, delays, rejected loads, service failures, and other operational emergencies

• Track fleet utilization, revenue per truck, empty-mile percentage, on-time performance, and driver

productivity

• Build and maintain strong relationships with direct customers and freight brokers

• Coordinate with safety, maintenance, payroll, and accounting departments

• Improve dispatch procedures, reporting systems, and accountability

• Assist with driver retention, performance management, and disciplinary matters

• Provide ownership with clear daily and weekly operational reports

Required Qualifications:





• Minimum 5 years of trucking dispatch or transportation operations experience

• Minimum 2 years of experience leading dispatchers, drivers, or an operations team

• Strong knowledge of Canada–USA cross-border trucking operations

• Proven experience with load planning, rate negotiation, driver management, and customer service

• Strong understanding of hours-of-service regulations and operational compliance

• Ability to manage multiple trucks, drivers, loads, and emergencies simultaneously

• Excellent communication, leadership, organization, and problem-solving skills

• Comfortable using transportation management systems, load boards, GPS tracking, ELD platforms, email, and Microsoft Excel

• Must be dependable, accountable, and able to perform in a fast-paced environment

Preferred Qualifications:

• Existing relationships with freight brokers or direct customers

• Experience managing dry-van, reefer, or specialized freight

• Experience developing dispatch teams and operational procedures

• Strong understanding of fleet profitability, cost per mile, revenue per truck, and market rates

What We Offer:

• Senior leadership opportunity with a growing trucking company

• Competitive salary based on experience

• Performance-based earning potential

• Stable, full-time employment

• Direct involvement in operational decisions and company growth

• Professional and supportive work environment

How to Apply:

Please submit your résumé along with a short explanation answering the following questions:

- How many trucks and drivers have you managed?
- How many dispatchers have you supervised?
- What percentage of your experience involves Canada–USA cross-border freight?
- Which load boards, TMS platforms, ELD systems, and tracking tools have you used?
- Give one example of how you improved fleet profitability or reduced empty miles.
- What compensation range are you seeking?

Only candidates with substantial trucking dispatch and transportation operations experience will be considered.

📌 SENIOR TRANSPORTATION OPERATIONS MANAGER / LEAD DISPATCHER (Toronto)
🏢 SARAI TRUCKING
📍 Toronto