At CN, everyday brings new and exciting challenges. You can expect an interesting setting where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
The incumbent is responsible for ensuring that all transactional and customs-related issues are resolved for CN to maintain operational fluidity. The incumbent leads and coaches a team of unionized employees, including carrying out daily scheduling and troubleshooting. Furthermore, the incumbent ensures that all regulatory customs changes are properly planned for, tested internally and externally, and implemented with both customs authorities and CN. The incumbent oversees process, procedures, and escalation for Holds and Overloads, and waybill.
Main Responsibilities
People Management
- Carry out weekly scheduling for all unionized team members including assigning daily workload
- Communicate employee scheduling information to Payroll daily
- Troubleshoot unionized employee issues regularly
- Handle Step 1 grievances including carrying out investigations
- Coach and counsel unionized employees and carry out informal performance management
- Lead daily team meetings
- Train and onboard unionized employees
Regulatory Requirements And Compliance
- Collaborate with Information and Technology (I&T;) to ensure that all regulatory and compliance changes such as Transport Canada, the United States (U.S.) Department of Transport, Canada and U.S. customs are properly implemented across the organization
- Ensure processes, programming, and communication are in place prior to implementation enforcement of new regulations
- Oversee implementation of changes to customers and within CN via published bulletins and job aids
- Handle all U.S. and Canadian customs penalties, including investigating, disputing, submitting for payment, and providing follow-up coaching to appropriate CN departments
- Liaise with U.S. and Canadian customs officials on all border and in-land issues
- Participate in industry committees