- Provide strategic leadership, supervision, and operational oversight of the Student Success Facilitator team
- Recruit, interview, onboard, orient, train, and support new Student Success Facilitators
- Coordinate employee offboarding processes
- Conduct meetings and performance discussions
- Develop staff schedules and workload assignments
- Support professional development planning and identify training opportunities
- Foster a positive, culturally safe, inclusive, and team-oriented team environment
- Monitor team performance and service standards and implement quality improvement initiatives
- Oversee learner support services and ensure consistency
- Develop, implement, review, and improve operational procedures, workflows, and service delivery models
- Coordinate coverage during staff absences
- Provide guidance and consultation to Student Success Facilitators with support from the Director, Learner Success and Service Delivery
- Support resolution of sensitive learner concerns using trauma-informed, culturally responsive, and learner-centred practices
- Monitor learner engagement, retention, and wellness indicators
- Collaborate with FNTI staff and community partners to coordinate learner support
- Oversee planning and implementation of learner engagement initiatives and events
- Participate in departmental planning
- Analyze learner success data, identify trends, and implement initiatives to improve learner satisfaction
- Prepare reports, presentations, and recommendations for leadership
- Contribute to budget planning and departmental operations

Requirements

- Bachelor's degree in Education, Social Work, Indigenous Studies, Human Services, Psychology, Community Development, Adult Education, Leadership, or a related field
- A combination of education, training, and significant related experience may be considered equivalent
- Minimum five years of progressive responsible experience supporting learners, preferably within an Indigenous post-secondary setting
- Knowledge of trauma-informed,



culturally responsive, and learner-centred practices
- Experience leading and developing high-performing teams
- Experience developing and implementing operational procedures, service standards, and continuous improvement initiatives
- Experience managing complex learner situations and coordinating multi-disciplinary supports
- Strong conflict resolution, coaching, facilitation, and interpersonal communication skills
- Ability to analyze data and prepare operational reports
- Experience exercising sound judgment in complex learner situations
- Proficiency with learner information systems, Microsoft Office Suite, and virtual learning platforms
- Considerable lived, practical, and relevant working experience of Indigenous issues
- Willing and able to travel occasionally and work overtime as required
- Satisfactory Criminal Record Check
- Valid Ontario driver's licence
- Must be legally entitled to work in Ontario, Canada

Core Competencies

Demonstrates expertise in leading and developing high-performing teams while implementing trauma-informed, culturally responsive, and learner-centered practices. Proficient in analyzing learner success data and preparing operational reports to enhance service delivery and support learner engagement.

Highest-signal resume keywords

- Team Leadership
- Trauma-Informed Practices
- Operational Procedure Development
- Data Analysis
- Conflict Resolution

Hard Skills

- Data Analysis
- Operational Procedure Development
- Service Standards Implementation
- Learner Support Coordination
- Performance Monitoring

Soft Skills

- Interpersonal Communication
- Coaching
- Facilitation
- Conflict Resolution
- Team Collaboration

Certifications & Qualifications

- Satisfactory Criminal Record Check
- Valid Ontario Driver's Licence

Industry Keywords

- Indigenous Issues
- Culturally Responsive Practices
- Learner Engagement
- Professional Development
- Community Development

Tools & Technologies

- Learner Information Systems
- Microsoft Office Suite
- Virtual Learning Platforms

#J-18808-Ljbffr

📌 Student Success Facilitator Manager (Deseronto)
🏢 Jobtailor
📍 Deseronto