Spa Experience Coordinator Restricted (Part-time)

Part-time

Job-Category: Wellness & Recreation

Job Type: Permanent

Job Schedule: Part-Time

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2026 and 2026 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold roomsand a newly renovated lounge are ready to accommodateguests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

What is in it for you:

Employee benefit card offering discounted rates at Accor properties worldwide

Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver

Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler

Opportunity to develop your talent and grow within your property and across the world!

Complimentary meal during your shift through our Colleague Dining Program

Complimentary uniform laundering

Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through Greenshield





Access toour company-matchedDefined ContributionPension Plan(DCPP)

Chance to develop your talent throughcoaching andour Leadership Mentoring Programs

Hourly rate of $23.87to 27.28

What you will be doing:

Handle all Guests in a professional, courteous manner and serve as the facility's first impression to Guests and members

The Experience Coordinator is responsible for the overall operation of the reception area, telephones

Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance

Escort Guest as required

Knowledgeable about all aspects of treatments and the facility

Knowledgeable in a spa therapy

Provide information and literature about facility in person and via telephone

Control entry into all areas of facility by restricting all unauthorized individuals

Collect moneys or other suitable payment from clients for all services rendered

Operate point of sale systemOther duties as assigned

Your experience and skills include:

Minimum of 2 years experience in spa industry or hospitality

Diploma or Degree in hospitality or related field an asset

Computer literacy in Microsoft Office, Word, Excel

Excellent communication skills, both written and spoken

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout an 8 hour shift

Frequent lifting, carrying, pushing or pulling up to 50 lbs

Frequent raising arms above shoulder height while lifting 20 lbs

Frequent kneeling, twisting, stooping, reaching

Ascending or descending ladders, stairs and ramps

Performing cleaning duties while on ladders or other elevated platforms

Ability to work in a hot and humid environment

No allergies or sensitivities to cleaning chemicals or equipment





Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern ​ ​​​​​​​ ​​​ ​ ​ ​ ​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to you, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

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📌 Spa Experience Coordinator Restricted (Part-time) (Victoria)
🏢 FAIRMONT
📍 Victoria