Facilities Service Coordinator

Duration : 12 months

Work Location: Toronto ON M3M 0A7

KEY DUTIES & RESPONSIBILITIES

- Learns client account details, the service request/work order management systems, the telephony system and Dispatch Centre policies, processes and operating procedures
- Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers
- Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests? Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties
- Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information.
- Provides customer service support.
- Participates in program initiatives undertaken by the Dispatch Centre.Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.




- May be required to demonstrate Dispatch Centre capabilities to potential and existing clients and to prospective hires by having such people Y-cord into live calls.
- May be required to provide training to new Team Members.? Other duties as assigned.
- Work Hour Availability Requirements? 7/24/365 environment requiring open availability; rotating 12 hour shifts.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and qualified staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

📌 Facilities Service Coordinator (Mississauga)
🏢 Dexian
📍 Mississauga