About ShowpassAt Showpass, we’re reigniting the joy of live experiences.We’re Canada’s fastest-growing event ticketing and live experience platform, powering everything from concerts and festivals to comedy shows, attractions, nightlife, and community events.But we’re not just a ticketing company.We help event organizers grow their businesses, bring new creators into the live events space, and build technology that performs in real-world, high-pressure environments where reliability matters.We’re proud to be recognized as:Canada’s Most Admired™ Corporate Cultures (2024 & 2025)CanadianSME Fastest Growing Company (2024)Deloitte Technology Fast 50 (#20, 2024)The RoleSupport Specialist (Customer/Client Success)Work Hours. The first month in the role will be working regular office hours (9:00 am - 5:30 pm including a 30 minute lunch break) for training/onboarding. After the first month, the hours would be as follows (including a 30 minute lunch break each day):Monday 9:30 am - 6:00 pm (in office)Tuesday 10:30 am - 7:00 pm (in office)Wednesday 10:30 am - 7:00 pm (in office)Thursday 9:30 am - 6:00 pm (in office)Friday - offSaturday - offSunday 9:30 am - 6:00 pm (work from home)Location: Calgary, ABThe ResponsibilitiesMonitor and respond to Showpass phone, live chat and online support system (Zendesk) for all customer (ticket buyer) and client (event organizer) inquiriesCreate and moderate documents for event and client support info, including event updates, FAQs, cancellations/refund policies, etc.Support client onboarding and ongoing success by participating in calls, providing guidance, and representing the company in a professional,



confident mannerContribute to continuous improvement of support operations by enhancing the quality, consistency, and timeliness of responsesWork collaboratively with Client Success and Support teams to escalate issues for ticket buyers and event organizersProvide feedback to Client Success and other teams to improve products, site usability and level of serviceParticipate in rotating on-call schedule as requiredOther administrative duties as assignedThe QualificationsPost-secondary education is an assetExperience in a customer/client-facing role is an assetExperience managing hotlines and/or multi-channel customer support platforms (preferably Zendesk) is an assetExperience working for a technology company in a B2B2C industry is an assetWorking knowledge of financial reporting using Excel and Google SheetsThe desire to work in a challenging and quick-paced environmentTechnically savvy and enthusiastic about AI, automation, and emerging tools, including hands-on experience with vibe-coding tools and AI-assisted workflowsDemonstrates strong technical aptitude and curiosity, with the ability to quickly learn and navigate product functionalityComfortable troubleshooting issues, identifying root causes,



and proactively leveraging AI and automation to improve processes and efficiencyGenuine interest in learning and responding to client and business needsStrong organizational, project management, and process-oriented skills, with the ability to efficiently manage competing prioritiesExcellent verbal and written communication skillsDelivers exceptional client and customer experiences through clear, professional communication and strong problem-solving skillsAnticipates potential challenges and resolves issues effectively, balancing accuracy with response efficiencyMust be empathetic and understanding of client/customer needsAbility to maintain a calm, professional, and friendly attitude when dealing with clients and customers, especially in difficult situationsMust be available for evening and weekend on-site supportWhy join ShowpassWe’re not just another ticketing company - we’re building the next generation of event tech. In addition, you’ll get some amazing benefits:Competitive compensation and performance bonusEmployee Stock Option PlanUnlimited PTODaily breakfast & lunch from our in-house ChefComprehensive benefits plan (incl. generous health & wellness spending account)Annual Learning & Development allowance & monthly “Curiosity Talks”Quarterly team bonding & annual hackathonInsider Pass event credits to experience the live events we powerDog-friendly office environmentShowpass is committed to employment equity, welcomes diversity in the workplace, and encourages applications from all qualified individuals. We thank all interested applicants; however, only qualifiedapplicants selected for an interview will be contacted.#J-18808-Ljbffr

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