Assist the Account Operations Supervisor in executing strategic commercial service objectives and supporting operational initiatives

Serve as the primary point of contact for inbound sales leads, managing inquiries and connecting prospects with appropriate channel partners

Oversee day-to-day order management, including order fulfillment and resolution of order, shipping, logistics, and return-related issues

Support the B2B Embellished Retail and Uniform Program by maintaining tracking tools, coordinating embellishment requirements, and managing Salesforce and SAP activities

Maintain commercial reports, sales tools, and content across internal and customer-facing platforms

Use inventory and order reporting to monitor demand, track product movement, and identify inventory optimization opportunities

Maintain customer and product data across systems

Develop and maintain process documentation, training materials, and workflow standards

Drive process improvements and automation initiatives

Enhance reporting and analytics capabilities for actionable business insights

Collaborate on inventory management, demand planning, and customer service process optimization

Support system enhancements and technology implementations

Develop training resources, operational standards, and best practices

Contribute to strategic initiatives that improve customer experience, support growth, and optimize commercial operations

Travel as required to tradeshows, customer visits, and owned events

Requirements

2+ years of customer service, retail, or customer-facing experience





1+ years of experience supporting B2B sales or business customers

Strong communication skills and ability to collaborate with sales teams, customers, and cross-functional partners

Proactive, solutions-oriented approach to problem-solving

Exceptional organizational skills, accuracy, and attention to detail

Proficiency with Microsoft Office applications, particularly Excel

Experience with CRM platforms such as Salesforce

Experience with ERP systems such as SAP

Ability to adapt to changing priorities and manage multiple tasks in a dynamic environment

Ability to balance autonomy and collaboration

Passion for getting outside and living it

Candidates must be eligible to work in Canada

Core Competencies Demonstrates expertise in order management, customer service, and B2B sales support, with a strong focus on process improvement and operational efficiency. Proficient in utilizing Salesforce and SAP for effective inventory and data management.

Highest-signal resume keywords

Order Management

B2B Sales Support

Salesforce Proficiency

SAP Experience

Process Improvement

ATS Optimization Keywords Hard Skills

Order Fulfillment

Inventory Optimization

Reporting and Analytics

Process Documentation

Demand Planning

Soft Skills

Robust Communication Skills

Proactive Problem-Solving

Exceptional Organizational Skills

Attention to Detail

Collaboration

Industry Keywords

Customer Service

Retail

Commercial Operations

Embellished Retail

Logistics

Tools & Technologies

Microsoft Office

Excel

CRM Platforms

ERP Systems

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📌 Account Operations Representative – Temporary (Winnipeg)
🏢 Jobtailor
📍 Winnipeg