Elevate service standards as a Customer Service Assistant Manager at Mark’s. Lead a dynamic team focused on enhancing the customer experience while driving operational excellence in retail.
As a Customer Service Assistant Manager, you will spearhead team leadership, coaching, and the delivery of exemplary service models. Your role involves overseeing B2B functions, inventory management, and eCommerce operations, ensuring customers receive the best omni-channel experience. You'll implement operational protocols, manage scheduling, and maintain compliance in a busy store workplace.
Key Responsibilities:
• Lead and coach team to meet service standards
• Manage B2B order entry and fulfillment




• Ensure timely inventory processing for salesfloor
• Implement operational procedures and compliance
• Act in Store Manager's absence with confidence
Requirements:
• 3-5 years of retail experience required
• Proven coaching and team development skills
• Exceptional communication and organization abilities
• Basic computer skills necessary
• High energy and enthusiasm for service excellence
Drive customer satisfaction and team performance at Mark’s with leadership and operational expertise.
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📌 Customer Service Assistant Manager at Mark's (Lethbridge)
🏢 Canadiantirecorporation
📍 Lethbridge