- Project Leadership & Delivery
- Client Relationship Management
- Digital Program Coordination
- Budget & Scope Management
- Lead complex digital projects from discovery through launch and post-launch optimization.
- Manage multiple integrated workstreams across websites, CRM, digital marketing, analytics, creative, development, and media.
- Translate client objectives into clear project plans, priorities, milestones, and deliverables.
- Build and maintain project schedules, resource plans, budgets, risks, and issue logs.
- Ensure cross-functional teams remain aligned throughout the project lifecycle.
- Manage website development projects across CMS platforms and content workflows.
- Understand platform architecture, integrations, APIs, and marketing technology ecosystems.
- Coordinate deployment planning, and successful digital launches.
- Support CRM implementations, migrations, enhancements, and ongoing optimization initiatives.
- Work confidently within Microsoft Dynamics 365 (D365) or similar CRM environments, understanding both business processes and user adoption considerations.
- Facilitate client workshops, requirements gathering sessions, and solution planning.
- Train and support clients on CRM functionality, workflows, reporting, and best practices to encourage successful adoption.
- Identify project risks early and proactively recommend solutions before they impact timelines or budgets.




- Balance strong project governance with practical decision-making to keep work moving efficiently.
- Mentor Project Managers on digital project methodologies, website development lifecycles, and digital best practices.
- Build trusted relationships with clients by providing clear communication, transparency, and proactive guidance.
- 5+ years of experience managing digital marketing, website, technology, or CRM projects.
- Minimum 3 years of project management experience within an advertising, marketing, digital, or consulting agency.
- Demonstrated experience leading complex, cross-functional digital projects from planning through implementation.
- Experience working with CRM platforms, preferably Microsoft Dynamics 365 (D365) .
- Experience supporting CRM implementation, configuration, user adoption, or client training initiatives.
- Solid understanding of website development lifecycles, CMS platforms, and digital marketing ecosystems.
- Knowledge of marketing automation platforms, CRM integrations, APIs, analytics, and digital technologies.
- Experience facilitating discovery workshops, gathering business requirements, and translating them into actionable project plans.
- Proven ability to manage project budgets, timelines, scope, risks, and client expectations.
- Exceptional organizational, communication, facilitation, and presentation skills.

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📌 Digital Project Manager - Kahntact - rr46 (Guelph)
🏢 OpenTalent
📍 Guelph