Join 360insights in Moncton as a Bilingual Customer Care Specialist focused on delivering exceptional support in both French and English. Serve as a vital first point of contact for customer inquiries across multiple channels. This full-time role emphasizes customer satisfaction and requires proficiency in French and English.
You will assist consumers and sales associates with their claims in incentive programs, ensuring a smooth resolution of questions via phone, email, and chat. Your contribution is crucial to enhancing the overall customer experience and keeping interactions positive. Key Responsibilities:
- Provide exceptional support through phone, email, and live chat
- Investigate inquiries and resolve customer issues promptly
- Build positive experiences by addressing concerns efficiently
- Capture interaction data for service improvement insights
- Share feedback to identify trends and enhance processes Requirements:
- Bilingual in French and English
- Prior experience in customer service across multiple platforms
- Solid written and verbal communication skills
- Proficiency in Microsoft Office applications
- Effective analytical and organizational skills Leverage your bilingual skills to elevate customer satisfaction at 360insights and advance your career in customer care.