Bilingual Collections Specialist

Employment Type: Permanent, Full-Time

Location: Markham, ON

Work Arrangement: Hybrid

Role Overview

Our client is seeking a Bilingual Collections Specialist to join their team. This position will be responsible for managing complex and high-risk customer accounts, resolving delinquent balances, negotiating payment arrangements, and minimizing financial losses.

The successful candidate will bring strong collections, negotiation, and customer service skills, with the ability to handle sensitive account situations while maintaining a professional and customer-focused approach.

Key Responsibilities

Manage and resolve complex and high-risk delinquent accounts, including repossessions, bankruptcies, consumer proposals, deceased estates, fraud-related matters, and insurance recoveries.

Handle a high volume of inbound and outbound customer calls to negotiate payment arrangements and resolve outstanding balances.

Monitor assigned accounts, conduct consistent follow-up, and ensure account information is accurately maintained.

Assess account risk and recommend appropriate actions to minimize losses and resolve delinquency.

Maintain detailed and accurate documentation of collection activities within internal systems.

Utilize collection and skip-tracing tools to support account recovery and delinquency management.

Collaborate with internal departments and external partners, including legal representatives, dealerships, recovery agents, auctions, and insurance providers.

Escalate sensitive or complex issues to management when appropriate.

Support decisions related to repossession and other account recovery actions.

Follow up on escalated or cancelled insurance claims.





Process account charge-offs in accordance with established procedures.

Analyze account information and make recommendations based on risk, account history, and established guidelines.

Contribute to team objectives, reporting, process improvements, and departmental projects.

Provide guidance and mentorship to colleagues and support knowledge sharing within the team.

Assist with additional administrative responsibilities as required.

Qualifications & Experience

Fluency in both English and French, written and verbal.

3+ years of relevant experience

Experience in automotive finance, consumer lending, leasing, or a similar financial services environment is an asset.

Post-secondary diploma or degree preferred.

Strong negotiation, communication, and decision-making skills.

Excellent problem-solving and analytical abilities, with sound judgment when assessing risk.

Highly organized with the ability to manage multiple priorities in a high-volume environment.

Strong attention to detail and accuracy.

Self-motivated and comfortable working independently.

Customer-focused with the ability to manage difficult or sensitive conversations professionally.

Strong teamwork and collaboration skills.

Proficiency with Microsoft Office and CRM or account management systems.

What’s Offered

Salary Range: $64,000 – $80,000

Hybrid work environment

Competitive compensation and comprehensive benefits

Employer-supported pension program

Paid time off and additional time-off perks

Professional development and training opportunities

Tuition or education support

Wellness and fitness programs

Collaborative, team-oriented workplace

Opportunities for career growth and advancement

Contract Info / Information sur le contrat

Job ID / No. du Poste: 63184224

Open Positions / Postes Ouverts: 1

📌 Bilingual Collections Specialist (Winnipeg)
🏢 Fuze HR Solutions
📍 Winnipeg