Who we are At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values:champion health,practice humility,embrace change,driveimpact,learnandgrowandbe heartfeltas we work together to beat heart disease and stroke.

We believe in equity,diversityand inclusion―it’sembedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racializedcommunities,2SLGBTQIA+communities, women, and peoplelivingwithdisabilities are encouraged to apply.

To learn more about our mission, values,commitment to EDI,and the difference Heart & Strokemakes in the lives ofpeople in Canada at every age, pleasevisit our website.

The opportunity PleasenoteHeart & Stroke offers a hybrid workoption. Candidates must be able to travel to the Toronto office when requested. Some flexibilityonworking hours isrequiredto accommodate events and meetings. Occasional travel for external meetings isrequired(may involve air or ground travel and hotel stays).

Reporting to the Resuscitation ProgramManager, ON, MB, NU,The Regional Resuscitation Program Specialist plays a critical role in bringing their knowledge of our network and our programs to advance our relationships and deepen our engagement with a diverse network of instructors, training institutions/organizationsand other stakeholders. This role supports Heart & Stroke’s mission to advance and enhance emergency cardiovascular care and first aid training and education throughout Canada. The incumbent does this by helping us “Own the Market” – meaning we are both seen as the leader and de facto choice for employers and healthcare providers who areseekingto advance their cardiovascular emergency response programs.

The Specialist supports the Resuscitation Program Manager in growing our network andidentifyingopportunities to advance our programs within the region. In doing so, they support the effective delivery and sustainability of resuscitation programs across the region by building and stewarding solid external partnerships, ensuring adherence to program quality and standards, and coordinating regional implementation activities.

The role uses data, reporting, and stakeholder feedback tomonitorperformance, inform decisions, and support continuous improvement.Working collaboratively within a matrix organization, the Specialist shares regional insights, contributes knowledge, and partners with internal teams to advance broader organizational goals and ensure aligned, consistent program execution.

This role collaborates with internal teams – both within Resuscitation Program and the broader Heart & Stroke – to ensure open dialog and an exchange of information takes place, acting as a liaison between the training network and our team. They uphold our Guidelines by enforcing compliance with our policies and standards and may be called on torepresentHeart & Stroke at provincial meetings, events,conferencesand other activities, asappropriate.

How you will make an impact every day External stakeholder engagement and relationship management

Support the RPM in building andmaintainingstrong, effective relationships with regional partners to ensure successful adoption, delivery, and sustainability of resuscitation programs.

Support the RPM inidentifyingbusiness development opportunities with new and existing regional partners.

Proactively build,maintain, and strengthen trusted working relationships with instructors, instructor trainers, training institutions, and professional organizations within the regional network.

Serve as a primary point of contact for assigned external stakeholders, ensuringtimely, professional, and consistent communication.

Actively steward high value and high-performing instructors and organizations within our market segments to support engagement,advocacyand retention

Deepen H&S;’s understanding of our constituents through effective research & documentation toidentify,trackand quantify new opportunities.





Foster collaboration and positive working relationships across the instructor network, including supporting connectivity between instructors and instructor trainers.

Program quality and standards oversight

Develop andmaintaina strong understanding of stakeholder needs, motivations, and challenges to inform engagement strategies and program support.

Reinforce adherence to Heart & Stroke resuscitation program standards, policies, and guidelines across the instructor and training institution network.

Act as a knowledgeable resource for instructors and training partners on program requirements, quality expectations, and approved practices.

Receive, assess, document, and support resolution of program quality issues, complaints, and escalations through the Resuscitation Support Centre.

Effectively and consistently leads and/or supports the investigation and resolution of QA infractions and complaints.

Apply sound judgment todeterminewhen issues can be resolved at the regional level versus when escalation isrequired.

Leverages available digital and/orAI‑enabledtools to streamline administrative work, supportaccuratedocumentation, and enhance the efficiency and consistency of program quality oversight activities.

Defines value proposition to potential clients for our courses to differentiate our offerings from those of our competitors.

Data,reportingand insights

Provides just-in-time and critical knowledge of our network to augment and support decision-making and partner engagement.

Support the Resuscitation Program Manager by surfacing data-informed insights and recommendations that influence network growth, retention, and market positioning.

Identifytop performers, emerging leaders, and at-risk stakeholders within the network, escalating insights and recommended actions to the Resuscitation Program Manager as needed.

Partners with finance analytics team and/or analytic tools to use/interpret data to better understand network activity.

Supports development and implementation of plansto grow, on-board andretainHeart & Stroke’s instructor network.

Utilizes CRM (Salesforce),reportsand analytic tools to monitornetwork activity, performancetrendsand engagementlevels..

Maintainaccurate,timely, and detailed documentation related to team meetings, upcoming plans, investigations, decisions, corrective actions, andfollow‑ups.

Trackfollow‑throughon required actions to ensure issues are resolved and standards are sustained.

Usestechnology‑enabledinsights (AI) to support informeddecision‑making, issue prioritization, and identification of patterns or trends that mayimpactprogram quality, compliance, or stakeholder experience.

Regional program coordination and implementation

Coordinate and support the effective implementation of resuscitation programs across the assigned region by aligning activities, timelines, stakeholders, and resources to ensure consistent,high‑qualitydelivery.

Coordinateregional‑levelimplementation of resuscitation programs, initiatives, and updates in alignment with national standards and direction.

Represent Heart & Stroke at virtual and in-person network engagements withinregion.

Identifiesgaps in program delivery standards andprovidesappropriate guidance to relevant parties.

Ensures effectiveness and continuity by proactively following up and holding self,teamand stakeholders accountable.

Support program administration, education,awarenessand continuous improvements efforts that help instructors and training institutions understand and abide by changes to standards or guidelines.

Supports organization and execution ofspecial eventsinregion, asrequired.

Coordinates volunteers for regional activities as needed.

Internal collaboration and knowledge contribution

Strengthen alignment, consistency, and effectiveness across Heart & Stroke by proactively collaborating with internal teams, sharing insights from the field,



and contributing to collective knowledge, tools, and ways of working.

Participate incross‑functionalworking groups, meetings, and initiatives to support sharedobjectivesand integrated planning.

Supports improved Resuscitation Support Centre responses through issue awareness, a culture of continuous improvement andtimely, effective responses

Accurately document and resolve incoming case escalations through the Resuscitation Support Centrein a timely manner.

Act as a liaison between external stakeholders and internal teams, ensuring external feedback, issues, and opportunities are effectively communicated and addressed.

Collaborate with internal teams to ensure consistent messaging related to program quality, standards, and compliance.

Who we need Education

Degree, diploma or certificate program in business, healthscienceor a related field

An equivalent combination of education and experience will be considered

Certificate/training in adult education an asset

Experience

3+years experiencein project/program management, relationship management, customerserviceor business development/ corporate sales

Heart & Stroke Instructor certification and/or other agency instructional experience an asset

Knowledge of provincial healthcare systems and resuscitation training agencies would be an asset

Experience working in the health care field would be an asset

Experience in the not-for-profit sector would be an asset

Skills

A professional and exceptional customer first and first call resolution approach.

Exceptional organizational skills and strong attention to detail.

Demonstratedhigh levelof initiative,resourcefulnessand ability to self-direct with minimal supervision.

Ability to effectively promote opportunities and partnerships.

High levelof ownership andaccountability togoals, teamwork and following best practices.

Excellent interpersonal and communication skills (both written and verbal) with the talent for communicating in a mature and professional manner.

Strong internal collaboration experience in matrixed, remote teams

Ability to influence without authority anddemonstratecomfort operating in evolving or ambiguous environments

Experience navigating challenging or sensitive stakeholder conversations

Demonstrated judgment and critical thinking in applying standards, assessing risk, and resolving issues

Risk identification and mitigation (quality, compliance, reputational)

Prioritization of tasks across competing regional demands

Demonstrated working knowledge and skill in the Microsoft Office Suite.

Experience with Salesforce or other CRMapplications totranslate data into insights, recommendations, and actions

Continuous improvement mindset

Comfort using digital andAI‑enabledtools to improve efficiency and quality of work outputs

Understanding of provincial and national health systems, an asset.

Knowledge of basic medical terminology and life support equipment, an asset.

French/English bilingual, an asset

What we offer At Heart & Stroke, we make it a priority to foster aculture of caring by implementing practices and programs that foster respect, compassion,trustand attentiveness to our own and others’ health and well-being.

This role offers a hiring range of $66,000to$81,000, aligned with our compensation framework and your professional background.Webelieve that time off is integral to the personal health andwellness ofour employees. We offer agenerous paid time-off package including vacation days, personal days, wellness days,and paid company-wide closure betweenDecember 25 and January 1.Wealsoprovide competitive health, medical, dental and vision benefits, life insurance,disabilitybenefits,anemployeeassistanceprogram (EAP)and a defined contribution pension plan with employer matching.Our employees alsoenjoyaflexiblehybrid workingmodeland reimbursement for mobile phones and home office setup, as well as opportunitiesfor professional development.

Accommodation We are committed to fostering an inclusive, barrier-freeand accessible environment. If you have been contacted for an interview and require accommodation toparticipatein the recruitment and selection process, pleaselet us knowand we willdo our best toaddressyour needs.

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📌 Remote Regional Resuscitation Program Specialist ON, MB, NU (Winnipeg)
🏢 Bilinguallink
📍 Winnipeg