Partner Portal Support Specialist

Job Type: Contract

Contract Duration: 12 Months

Pay Rate/Salary: $22/hr

Location: Waterloo, ON, Canada

Work Mode: Onsite – 5 days a week

Your New Company

A global technology organization focused on delivering enterprise information management solutions and partner success through innovative digital platforms and services.

Your New Role

This role serves as a first line of support and point of contact for partners accessing the new partner portal. Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience. Responsibilities include troubleshooting and responding to inquiries from partners wishing to gain access to the partner portal, and includes onboarding, persona provisioning and facilitating demo trial orders.

What the Role Offers

- Be a brand ambassador to partners.
- First line of support and effective triage for incoming partner requests and troubleshooting.
- Partner Portal Administration.
- Partner Onboarding and provisioning.
- Trial and Demo order processing.
- Case management.

Partner Portal Support

- Partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order processing.
- Point of contact and triage for external partner portal inquiries.
- Point of contact for Trial and Demo license support inquiries.
- Trial and Demo Order processing to ensure partners can successfully demonstrate product.
- Following and tracking Trial and Demo orders to completion by working with cross functional teams (deal desk, billings, fulfilment).
- Support partner demo environment systems provisioning.
- Partner inquiry inbox management; ensuring adherence to standard SLA responses time for optimal partner experience.




- Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures and best practices, ensuring all required reviews, approvals and processes are met.

What You'll Need to Succeed

- Post secondary degree in Business, Communications, Technology or related field.
- Client-centric; Partner-first mindset.
- Strong work ethic, problem solving and communication skills (both written and verbal).
- Attention to detail coupled with ability to manage and prioritize a number of initiatives and deliverables concurrently.
- Comfortable working in a fast-paced, changing environment.
- Willing and inquisitive learner.
- Experience with Salesforce, SAP, ServiceNow, preferred.

One Last Thing

You will be part of an amazing team that contributes to partner program standards and operational excellence.

The organization is committed to building an inclusive work environment and maintaining a workplace that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

What You'll Get in Return

You will have the opportunity to work with a talented team of professionals in a dynamic and supportive setting. Client is offering competitive compensation, professional development opportunities, and the chance to make a significant impact on our clients' success.

What You Need to Do

Apply with your updated resume for consideration.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position.

📌 Partner Portal Support Specialist (Waterloo)
🏢 Hays
📍 Waterloo