Job Purpose The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client-centric approach.

Position

Job Title: Client Advisor

Reports to: Boutique Manager/Director

Job responsibilities

Tasks & Responsibilities

Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value

Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)

Maintain a strong drive for results and a positive, team first attitude at all times

Act as a brand ambassador both within and beyond the boutique environment

Client Development

Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication

Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow-up

Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences through the details and stories of our products

Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business

Anticipate client needs and deliver tailored product recommendations and styling guidance

Support Boutique Excellence

Support floor moves, merchandising, visual merchandising, and housekeeping as needed

Help locate merchandise at other Boutiques for clients,



accurately process charge-send sales per Company guidelines

Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house

Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures

Assist in packing or wrapping customers’ merchandise, when necessary

Profile

Requirements

At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment

Strong drive for business results with a passion for creativity, fashion and the brand

Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills

Provide outstanding customer service including in person, over the phone and through electronic communication

Ability to work varied hours/days, including nights, weekends, and holidays as needed

Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.

Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.

Responsible for store security procedures, including locking and securing the premises, as needed.





Advantages The selected candidate will be offered an hourly rate within the range of $24-$26 per hour plus commission eligibility The rate offered will be dependent upon the candidate's relevant skills and experience

Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, paramedical coverage of $1,250. annually, and short and long-term disability

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations.

Christian Dior

Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization.

As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

📌 Client Advisor (Keyholder), Holt Renfrew Bloor (Winnipeg)
🏢 Christian Dior Couture
📍 Winnipeg