The Director, Change Management, Wealth acts as lead and primary contributor to the Wealth Change Management Office’s mandate, partnering across Manulife Wealth and Manulife Private Wealth business areas to drive outcomes through robust change management practices, including cross-portfolio visibility, collision mitigation, and team readiness. The role is primarily Canadian in scope, with cross-border exposure through the US Wealth/Personal Investing business under Manulife John Hancock.The Director, Change Management will lead overall change coordination and governance at the top of the house and will also provide structured change management enablement and delivery support for high complexity initiatives.The role drives change and business outcomes for our Wealth business in the following ways.Position ResponsibilitiesGovernance & Operating ModelChairs and runs the Advisor Change Governance Forum - owning the agenda, portfolio sequencing, collision calls, and decisions of record.Owns the intake-to-decision workflow and applies the OCM Change Assessment methodology to every advisor-impacting initiative.Maintains the single advisor change view across initiatives, recurring activities (newsletters, calls), and compliance cycles, in partnership with business teams and Advisor Communications.Owns the portfolio-level sequencing view across all advisor-impacting initiatives; identifies collisions and capacity risks at the Governance Forum; recommends defer / sequence / reshape decisions and records them as the system of record.Initiative-Level Change ManagementSupports high impact and high complexity initiatives; accountable for the development and execution of change plans across the organization.Actively oversees all assigned change management activities, monitors progress, and communicates results.Acts as an internal consultant and trusted advisor to ensure a structured change management approach and methodology is applied across all aspects of change.Executes specific change mitigation strategies and action plans to engage impacted stakeholders, increase understanding, build support for change, and ensure smooth transitions with minimal business disruption.Manages initiative-level change management roadmaps and dependencies.Supports quarterly planning at the initiative level and ensures alignment with strategic planning.Analyzes large amounts of qualitative and quantitative data (e.G., survey results) to gain insight into thematic change trends across a specific segment or function, and understands the business value, financial acumen, and customer lifecycle for the line of business.Partners with business lines to help teams understand the larger implications of an initiative — and the needed change beyond the core initiative deliverables.Drives shared change practices and leads change adoption, advocates for the people side of change outcomes,



and is accountable to partnering with program leads for the realization of benefits and outcomes as defined for the initiative.Proactively identifies risks to successful change adoption and works collaboratively to develop and implement appropriate responses.Required Qualifications10+ years of change management experience, including 5+ years leading enterprise-scale or multi-LOB change in financial services or wealth management.Experience operating in an investment dealer setting supporting independent advisors preferred.Demonstrated ability to chair and run multi-stakeholder governance forums, or similar decisioning body, and drive decisions to closure.Experience conducting organizational and stakeholder impact assessments and managing senior stakeholders.Experience producing and maintaining a portfolio-health readout for executive sponsors.Experience driving and delivering initiative-level change management to drive adoption and reduce delivery risk, with cross-functional business partnersPreferred QualificationsPartners effectively with cross-functional and virtual teams; demonstrates collaboration, adaptability, and influence; facilitates best-practice exchange and provides technical expertise.Comfort operating with named sponsors at AVP / VP level, including in escalation moments.Self-regulating; demonstrates coping mechanisms with pressures & setbacksIdentifies escalation items early and produces options for resolution; engages in discussions and moves others towards a positionApplies organizational savvy and business expertise to present and defend issues that have a direct and significant impact to the businessAbility to influence without direct authorityEffective negotiation and collaboration skillsWhen you join our teamWe’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.The role being advertised is an existing vacancy.マニュライフとジョン・ハンコックについてマニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.Manulife.Co.Jp/ をご覧ください。マニュライフは機会均等を是とする雇用主ですマニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [email protected] までご連絡をお願いします。Referenced Salary LocationToronto, OntarioWorking Arrangementハイブリッド勤務Salary range is expected to be between$145,130.00 CAD - $195,130.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to the personal information collection statement.#J-18808-Ljbffr

📌 Director, Change Management - C$145,130 - C$195,130 A Year (Winnipeg)
🏢 Manulife
📍 Winnipeg