Enhance customer service at CPA Canada as a Senior Specialist in CX Operations and Enablement. Focus on digital enhancements and measurable improvements in customer support. This hands-on role targets the modernization of CPA Canada’s customer service experience.

You will identify service pain points and customer needs to streamline processes and improve self-service options. The role also involves collaborating across departments to deliver actionable solutions that enhance customer satisfaction and operational efficiency. Key Responsibilities:

- Develop reporting and insights for customer demand and service performance
- Identify digital opportunities to improve service efficiency
- Document business requirements and current-future processes




- Enhance self-service and automation capabilities for better CX
- Partner with teams to implement and measure digital solutions Requirements:
- Minimum 5 years in customer operations or process improvement
- Experience in analytics and reporting for customer insights
- Knowledge of automation and digital service delivery concepts
- Robust problem-solving and stakeholder management skills
- Proficiency with CRMs and data visualization tools Make impactful changes in customer experience by leveraging your skills in operational enhancements and customer-centric initiatives.

📌 Customer Experience Operations Specialist (Vancouver)
🏢 Chartered Professional Accountants of Canada (CPA Canada)
📍 Vancouver