Lead the Customer Success team at myBlueprint, enhancing retention and support for school partners across Canada. This role emphasizes coaching and operational excellence for impactful customer experiences. As a Customer Success Manager, you will guide the daily operations of the team while directly managing a small portfolio of accounts.

Your responsibilities will include overseeing retention efforts, coaching team members through 1:1 sessions, and ensuring adherence to effective processes. Your goal will be to help align team actions with departmental priorities, ultimately driving customer satisfaction. Key Responsibilities:

- Oversee renewal pipelines and address customer risks and escalations
- Coach team through 1:1s, performance feedback, and career development




- Build effective playbooks and CRM practices for customer lifecycle
- Ensure team accountability on commitments and goals
- Manage a small portfolio of accounts for direct customer connection Requirements:
- Proven experience in customer success or account management
- Robust coaching and people management skills
- Deep understanding of retention strategies in EdTech
- Excellent organizational and process-oriented mindset
- Ability to adapt through product transitions and changing priorities Deliver impactful customer success and enhance team capabilities at myBlueprint while fostering student achievement.

📌 Customer Success Manager at myBlueprint (Toronto)
🏢 Socket.dev
📍 Toronto