Deliver exceptional service as a Customer Support Representative with the Ontario Northland Transportation Commission in North Bay. This role emphasizes problem-solving and technical assistance for employees and customers.

As a key part of the Information Technology Services department, you will support ONTC by addressing inquiries and troubleshooting issues for users. This collaborative position requires a blend of customer service skills and technical know-how to ensure effective resolutions. With your expertise, you'll drive support processes and establish strong relationships with service vendors.

Key Responsibilities:



• Answer live calls and respond to emails promptly • Provide first-line support for various technology issues • Manage incident resolution from start to finish • Assist with user account and permissions management • Enforce IT policies and support vendor relationships

Requirements: • College diploma in Technology or related field • 1-2 years of relevant customer service experience • Certification in MCP, ITIL, or similar is a plus • Solid knowledge of Microsoft products and environment • Exceptional verbal and written communication skills

Bring your technical troubleshooting prowess and customer dedication to the Ontario Northland team.

📌 Customer Support Representative at ONTC (Winnipeg)
🏢 Ontario Northland
📍 Winnipeg