We are seeking a Director, Program Management to lead the successful delivery of large-scale, multi-phase programs spanning store technology rollouts, AI-driven initiatives, and customer-facing solutions, while driving alignment across technical, operational, and business teams to achieve company goals and objectives.Req# 1079343844The recruiting efforts for this position are intended to fill an existing vacancy for a new position.ResponsibilitiesStrategically lead the successful delivery of large-scale, multi-phase programs, ensuring alignment with company goals and objectivesDeliver impactful outcomes through meticulous planning, cooperative execution, and risk mitigationManage concurrent programs spanning store technology rollouts, AI-driven initiatives, and customer-facing solutionsLeverage change management best practices to ensure seamless adoption of new technologies across the organizationBring real-world AI delivery experience, implementing solutions such as machine learning models, predictive analytics engines, and intelligent automation into retail and store operationsWork with data science and engineering teams to deploy AI-powered tools that optimize areas such as inventory forecasting, customer engagement, fraud detection, and POS efficiencyCollaborate with stakeholders to identify business challenges that can be solved with scalable AI solutionsDrive the planning, execution, and successful delivery of store technology solutions, including those involving POS systems, payment platforms, and customer-facing technologiesOversee the implementation of next-generation, cloud-enabled store solutions while ensuring compatibility with existing systemsManage the end-to-end delivery lifecycle for store technology programs, from system integration to testing and deploymentDevelop strategies for addressing challenges such as system downtime, legacy system integration, and rapid technology scalingAct as a critical nexus between technical, operational, and business teams, driving alignment and streamlined communication across internal stakeholders, external partners, and senior leadershipBuild trusted relationships with executives, fostering collaboration that ensures consistent program sponsorship and engagementServe as a mentor and leader to cross-functional teams, building a culture of accountability, innovation, and customer-centricityDefine and implement best practices for program delivery, leveraging tools and methodologies such as Agile, Scrum, and WaterfallContinuously monitor and optimize program health with KPIs, risk management strategies,



and standardized processes to drive consistent deliveryIntroduce AI and automation to improve program management, resource allocation, and operational efficiencyKeep up-to-date with emerging trends in AI, retail technology, and customer engagement. Actively evaluate opportunities to drive innovation in enterprise applicationsDevelop scalable technology roadmaps to ensure infrastructure remains adaptable to evolving customer and operational needsRequirements10+ years of experience leading large-scale, multi-phase program delivery in a technology or retail environmentExperience implementing AI-powered solutions, including machine learning models, predictive analytics engines, and intelligent automationBackground in store technology delivery, including POS systems, payment platforms, and customer-facing technologiesExpertise in cloud-enabled store solutions, system integration, and legacy system compatibilityProficiency in Agile, Scrum, and Waterfall methodologies for program deliverySkills in change management practices to drive technology adoption across organizationsUnderstanding of KPIs, risk management strategies, and standardized processes for program health monitoringFamiliarity with emerging trends in AI, retail technology, and customer engagementCapability to build trusted relationships with executives and cross-functional teamsCompetency in mentoring and leading cross-functional teams to foster accountability, innovation, and customer-centricityWe offerExtended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)Life and AD&D; Insurance (Company Paid)Employee Assistance Program (Company Paid)Telehealth (Company Paid)Short-term Disability (Company Paid)Long-Term DisabilityPaid Time Off (including vacation and sick days)Registered Retirement Savings Plan (RRSP) with Company matchMaternity/Parental/Adoption Leave Top-upEmployee Stock Purchase ProgramCritical Illness InsuranceEmployee DiscountsUnlimited access to LinkedIn learning solutionsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture.



Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.Engineer the Future with a Career at EPAMThis posting includes a base salary range EPAM Canada would reasonably expect to pay the selected candidate. Individual compensation offers within the range are based on a variety of factors, including, but not limited to, experience, credentials, education, training, the demand for the role, skillset, and overall business and local labour market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: CA$150,000 - CA$185,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA [email protected] if you have questions in this regard, or if you require an accommodation to complete the application process. Click here to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi-Year Access.An artificial intelligence system is software that is developed with one or more techniques that can, for a given set of human-defined objectives, using algorithmic information processing, generate outputs such as content, predictions, recommendations, or decisions with varying levels of autonomy (“AI”). Tasks that humans have traditionally done by thinking and reasoning are increasingly being done by, or with the help of, AI to help create efficiencies. EPAM may use AI during the recruitment process, in connection with collecting or processing your personal data. Some (non-exhaustive) examples of tasks that EPAM may use AI for include conducting initial screening, creating transcripts of interviews, and assessing applications/CVs against defined job description criteria to make suggestions to the individuals evaluating your candidacy. Your personal data and the results of any processing are not shared with AI applications outside of EPAM infrastructure. While EPAM may use AI to help create efficiencies during the recruitment process, EPAM does not use AI to make hiring decisions, which is done by EPAM Talent Acquisition and management.
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📌 Director, Program Management (Toronto)
🏢 EPAM Systems
📍 Toronto