THE BUSINESS

We are Everyday Luxury™. It's what we do and how we do it — together. It's working alongside world-class talent in pursuit of world-class results. It's maximizing your potential in a high-performance culture.

It's knowing that wherever you are, you belong. It's elevating your world — and the world of those who love and will love Aritzia. It's You. And an endless runway of opportunity. With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America — including Toronto, Current York, Los Angeles and Seattle — our workplace network is strategically designed to support our People and serve our Clients a frictionless experience.

So, you can do what you do best — with us.

THE TEAM The mission of the Omni Department is to connect our channels with the right tools and information to accelerate sales and grow omni customers.

THE OPPORTUNITY

Aritzia is growing and our Omni Department is growing with it. This is a unique opportunity to be part of the team responsible for building the foundation to deliver seamless omni experiences for our customers across our fulfillment and delivery channels.

THE ROLE

As the Senior Program Manager / Manager, Shipping and Returns ,



you will lead the team to ensure our customers receive exceptional service through every stage of the post-purchase journey including shipping, delivery, and returns. You will apply and grow your knowledge of the industry landscape and work with a variety of senior leaders across Retail, eCommerce, Concierge, Technology, and Supply Chain to deliver against the vision. And, with the skills you gain in this role, the opportunities are endless – from a rewarding career in the Omni Channel Department, to continued growth and development with Aritzia.

As the Senior Program Manager / Manager, Shipping and Returns , you will lead the team to:

Establish an enduring omni strategy across all digital customer touchpoints

Offer elevated, timely, and convenient customer logistics services

Build and manage the Customer Shipping and Returns Program to optimize returns and exchanges, advance service options, and ensure policies are competitive

Identify and implement technology to enable consistent cross-channel capabilities

Partner with cross-functional teams like eCommerce, Product, Supply Chain, and ERM, to optimize the customer delivery experience (final mile delivery options, balance speed/cost, same day)

📌 Digital - Senior Program Manager / Manager, Shipping and Returns - aritzia (Winnipeg)
🏢 OpenTalent
📍 Winnipeg