Become a vital part of cloud transformation as an AWS Connect Engineer specializing in migration and AI in Toronto. Your expertise will be crucial for successful implementations.
This role focuses on end-to-end design and integration of Amazon Connect for contact centers. You will develop AI solutions and work with various business units on crucial migrations. Your hands-on experience will not only facilitate projects but also involve mentoring internal engineers on Amazon Connect functionality and integrations.
Key Responsibilities: • Lead the design and integration of Amazon Connect • Develop AI-driven solutions for enhanced contact services • Connect with CIAM and IVR systems for productive routing • Engage with stakeholders for effective project delivery • Train engineering resources on Amazon Connect capabilities
Requirements: • Extensive experience with Amazon Connect platforms • Proven skills in agentic AI and integration techniques • Solid experience in enterprise migration projects • Fluency in CIAM and related services • Leadership qualities for training and mentoring
Harness your expertise in AWS Connect to drive transformative cloud contact center solutions. #J-18808-Ljbffr