Dispatcher / Operations Coordinator

Professional Movers — Ottawa, ON

Immediate Start – We are actively interviewing qualified candidates.

Professional Movers is looking for a motivated and organized Dispatcher / Operations Coordinator to join our growing team on a permanent, full-time basis.

This is an important role within our day-to-day operations. The successful candidate will be responsible for coordinating moving crews and trucks, managing daily schedules, communicating with clients and crew members, monitoring jobs throughout the day, and helping ensure our operations run smoothly and efficiently.

We are particularly interested in candidates with experience in the moving, transportation, logistics, trucking or field-service industry. Experience dispatching moving crews and trucks would be a strong advantage.

However, we are also open to motivated candidates with limited or no direct dispatch experience who are fast learners, have excellent communication skills, are comfortable working in a fast-paced environment and are willing to learn the moving industry and take on additional responsibilities.

Key Responsibilities

- Dispatch and coordinate moving crews and trucks on a daily basis
- Build, organize and manage daily crew schedules
- Assign crews and trucks based on job requirements, availability and operational priorities
- Communicate with movers, drivers and crew leaders throughout the day
- Attend and respond to crew and client phone calls
- Communicate with customers regarding arrival times, job updates and scheduling
- Monitor active jobs throughout the day and follow up with crews
- Handle schedule changes, delays, cancellations and last-minute operational issues
- Coordinate additional crews or resources when required
- Confirm job details, inventory, locations and special requirements
- Coordinate both residential and commercial moving jobs
- Update dispatch and booking information accurately
- Follow up with crews after jobs are completed
- Communicate closely with sales and operations teams
- Handle customer inquiries by phone and email
- Resolve operational issues quickly and professionally
- Help maximize crew and truck utilization
- Assist management with day-to-day operational tasks
- Maintain accurate records and ensure important information is communicated to the appropriate team members




- Provide support to the operations team wherever required

What We Are Looking ForRequired
- Strong spoken and written English communication skills
- Excellent customer service and communication skills
- Strong organizational and time-management skills
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable communicating with customers, movers, drivers and management
- Basic computer skills
- Working knowledge of Microsoft Office
- Working knowledge of Microsoft Excel
- Working knowledge of Microsoft Outlook/email
- Ability to learn new software and operational systems quickly
- Strong problem-solving and decision-making skills
- Ability to remain calm and professional when dealing with unexpected situations
- Willingness to work flexible hours based on operational requirements
- Availability to work up to 6 days per week

Preferred
- Previous dispatch experience
- Experience in the moving industry
- Experience coordinating moving crews and trucks
- Logistics or transportation experience
- Trucking or fleet dispatch experience
- Experience working with field-service teams
- Previous customer service or operations experience
- Experience using dispatch, scheduling, CRM or moving-industry software
- Experience working in a rapid-paced operations environment

Moving-industry experience is highly preferred, but it is not mandatory for the right candidate.

We are willing to train a motivated individual who demonstrates strong communication skills, learns quickly and is willing to grow with the company.

Schedule

This is a full-time position requiring availability 6 days per week, approximately 8 hours per day.

Because we operate in the moving industry, the exact schedule can vary depending on the day's operations.

Some days may finish earlier, while other days may require extended hours due to active moves, customer requirements, delays or operational issues.





The successful candidate must also be comfortable handling occasional after-hours calls or operational matters when required.

Flexibility is an important part of this position.

Compensation

Starting compensation: $40,000–$50,000+ per year

Compensation will be determined based on:

- Previous dispatch and operations experience
- Moving/logistics/transportation experience
- Technical and computer skills
- Ability to manage crews and schedules independently
- Customer service and communication skills
- Overall performance and ability to take on additional responsibilities

Candidates with significant relevant experience may be considered for compensation above the starting range.

What We Offer

- Permanent, full-time position
- Competitive compensation based on experience and performance
- Parking provided
- Work-related expenses reimbursed
- Fuel expenses/surcharge reimbursement when a personal vehicle is required for work purposes
- Opportunity to learn and grow within a growing moving and logistics company
- Opportunity for increased compensation and responsibility based on performance
- Training and support for candidates who are new to the moving industry

Who Will Succeed in This Role?

The ideal candidate is someone who is organized, responsible, quick-thinking and comfortable taking ownership of problems.

You should be comfortable receiving multiple calls, dealing with changing schedules, coordinating several crews at once and making decisions quickly.

If you have previous experience dispatching moving crews, trucks or field-service teams, that is a major advantage.

If you don't have moving-industry experience but are a fast learner, highly organized, confident on the phone and willing to work hard and learn, we would still like to hear from you.

Immediate Start – We are actively interviewing qualified candidates.

If you are looking for a long-term opportunity and believe you can make a strong contribution to our operations team, we encourage you to apply.

Pay: From $45,000.00 per year

Benefits

- Casual dress
- Commuter benefits
- Company car
- Flexible schedule
- Mileage reimbursement
- On-site parking
- Work from home

Language:
- English (preferred)

Licence/Certification:
- G (preferred)

Work Location: In person

📌 Dispatcher / Operations Coordinator (Nepean)
🏢 Professional Movers Ottawa
📍 Nepean