The Customer Service Representative at our client's Contact Centre brings essential support within a hybrid work model in downtown Toronto. Deliver high-quality client service across multiple channels and ensure compliance with program standards.

Our client is a B Corp certified social enterprise focused on healthcare equality in Canada. This full-time position requires a minimum of two years' experience in a dental or related environment. Robust communication skills in English and the ability to resolve client inquiries efficiently are vital for success.

Key Responsibilities: • Provide high-quality service via phone, chat, email,



and portals • Address and resolve inbound client inquiries promptly • Conduct outbound follow-ups to ensure client satisfaction • Maintain detailed case notes in the CRM system • Collaborate with team members for service improvement

Requirements: • Minimum 2 years in a dental or healthcare environment • Strong English communication skills • Knowledge of social assistance programs is a plus • Excellent client-facing communication and interpersonal skills • High attention to detail and problem-solving abilities

Elevate your career with effective client service, detail orientation, and a commitment to healthcare access. #J-18808-Ljbffr

📌 Hybrid Customer Service Representative Toronto (Winnipeg)
🏢 Raise
📍 Winnipeg