The Client Advisor is the primary point of contact for clients in-store, delivering a personalized luxury shopping experience and driving sales through expert product knowledge and styling. This role focuses on building and maintaining strong client relationships, developing a client book, and ensuring the store reflects the brand’s standards. The advisor supports merchandising, inventory processes, and efficient POS transactions to uphold high levels of client satisfaction. Responsibilities
Greet and assist clients with a warm, professional, and personalized approach. Provide expert product knowledge and styling advice tailored to client needs. Drive sales through upselling, cross-selling, and meeting sales targets. Build and maintain a client book, manage follow-ups, and invite clients to events and styling sessions.
Ensure store presentation and merchandising align with brand guidelines; support visual merchandising activities. Process transactions, operate POS, manage inventory and stock replenishment, and support back-office functions. Requirements
Previous retail experience in fashion, jewelry, or lifestyle brands. Exceptional communication and storytelling skills to engage an international clientele. Sales-driven mindset with a focus on client satisfaction and relationship building. Versatile availability including weekends, holidays, and early/late shifts as required. Team player with cultural awareness; multilingual candidates are a plus.