Become an Inforce Case Coordinator with Manulife, where you'll foster strong relationships while providing exceptional service from 8:00 am-6:00 pm EST. This role emphasizes customer-centric solutions and cross-functional collaboration. As a key member of the Case Coordination team, you will engage closely with MGAs, National Accounts, and Elite Advisors integral to our insurance revenue.

You'll utilize your organization and empathy to manage inquiries, streamline processes, and enhance the distributor experience. Your ability to prioritize will ensure efficient service delivery. Key Responsibilities:
Manage Inforce Insurance inquiries via dedicated communication channels
Create outstanding experiences by prioritizing and resolving requests




Build robust distributor relationships for productive service
Promote Manulife's resources and digital tools effectively
Collaborate with internal teams to ensure timely service execution

Requirements:
Post-secondary education or equivalent experience
2+ years of customer service in insurance or finance
Strong knowledge of insurance products preferred
Excellent communication and relationship management skills
Ability to work in a hybrid mode efficiently

Join us at Manulife and contribute to building lasting customer relationships through exceptional service.

📌 Inforce Case Coordinator At Manulife Ontario
🏢 Manulife Financial
📍 Ontario