Step into the Operations Manager role at HAVEN in Vancouver, aimed at enhancing luxury customer experiences through effective retail operations management. This senior position focuses on high standards and team accountability. As the Operations Manager, you will oversee the customer experience from all angles, ensuring alignment with HAVEN's brand values.

You will implement structures that empower your team to excel in service delivery and engage directly with the Co-Founders to boost both retail performance and sustainable business growth. Adaptability and a proactive stance in a growing setting are essential. Key Responsibilities:
Manage the full customer experience lifecycle
Design and refine operational protocols and service benchmarks




Create a consistent clienteling experience for patrons
Maintain excellence in-store displays and brand experiences
Mentor team members while reinforcing service excellence Requirements:
5+ years experience in retail operations management
2+ years in leadership roles within luxury brands
Skilled in SOP development and execution
Solid interpersonal communication skills
Ability to adapt and thrive in evolving settings Drive excellence in customer engagement and operational strategies at HAVEN, upholding our premium service promise.

📌 Haven Vancouver Operations Manager Role
🏢 HAVEN APPAREL
📍 Vancouver