Elevate customer experiences as the Customer Relationship and Renewals Manager at SOTI's Mississauga location. This role focuses on account growth, sales strategies, and fostering positive client interactions. SOTI is seeking a Customer Relationship and Renewals Manager for a 12-month contract.
You'll manage customer accounts, drive renewals, and upsell products while providing valuable feedback to enhance service delivery. Leverage your experience in technology-based sales and your passion for innovation to excel in this energetic workplace. Key Responsibilities:
Serve as the main contact for clients, ensuring a positive experience
Achieve renewal targets and upsell SOTI offerings
Collect and disseminate client information effectively
Collaborate cross-functionally to support sales strategies
Maintain strong relationships with clients to drive account growth Requirements:
2+ years in B2B sales or renewals, ideally in tech
Familiarity with Salesforce is a plus
Robust communication skills and phone presence
Team-oriented mindset with a results-driven approach
Detail-oriented with strong problem-solving abilities Drive customer success and sales growth at SOTI—where your skills can make a significant impact.