IT Analyst at Mercury, Remote (Canada or United States)At Mercury, we believe that good security is a journey rather than a destination which is really another way of saying that security is an ongoing process and not a one time task. Even continual processes have an outcome or product and for us that outcome is trust. When we do our jobs right we deliver trust to internal stakeholders and ultimately to the customer. Trust that Mercury is protecting their assets and privacy and that we are a reliable platform to run their business on. Being on the Information Security (InfoSec) team at Mercury means you will be instrumental in building and maintaining that trust through secure process and system design.Protecting our customer's security and privacy is a top priority. We're all about using the latest technology to do things smarter. That's why we need an IT Support Analyst. This person will be our go‐to for making sure our employees systems are securely maintained while minimizing friction for internal teams. The ideal candidate should be ready and willing to come up with innovative solutions leveraging the newest technologies to address the unique problems they encounter. We work with teams across the enterprise to solve security, privacy, and compliance challenges so be ready to collaborate.In a digital world where security risks are always changing, having IT Security and Support on board is crucial. Come be the hero who helps us stay safe and maintains trust with our customers.ResponsibilitiesProvide day‐to‐day IT support to employees and contractors via a support queue, serving as a primary point of contact for IT operationsOwn and implement a comprehensive asset management program covering endpoint devices, virtual infrastructure, cloud assets, domains, certificates, and IoT devicesEstablish and maintain a codified, periodic inventory reconciliation process across discovery tools (e.G., Torii, MDM) to ensure accuracy and completenessManage software license lifecycle including tracking, renewals,



and disposition planningDeploy, configure, and maintain endpoint management solutions with a strong focus on macOS and JamfManage and support core SaaS platforms including Okta, Salesforce, and MDM toolingAssist with application onboarding for contractors and new employeesHelp define and document IT Support policies including scope, service levels, escalation procedures, and separation of duties controlsEnsure job functions and access privileges are explicitly mapped to control responsibilities and documented accordinglyWrite scripts and build automation (Python or TypeScript) to reduce manual IT workload, enforce controls, and improve operational efficiency; contribute to andpolish existing IT botsWork with application and software engineers to implement continuous improvement, automation, and system upgradesAid in the creation and maintenance of IT policies and standard operating procedures that meet regulatory and audit requirementsQualifications4+ years of IT operations experience, ideally in a fast‐paced tech startup; fintech, banking*, or compliance‐adjacent environments strongly preferred given regulatory contextDemonstrated understanding of IT internal controls, including separation of duties, access privilege management, and audit trail requirementsStrong macOS proficiency required; working knowledgeof Windows, Linux, iOS, and AndroidHands‐on expertise with Jamf, Kandji, or comparable MDM platformsExperience managing broad asset inventories beyond endpoints — including virtual infrastructure, SaaS, and non‐traditional assetsExperience with IAM, MDM,



and SaaS management toolingFamiliarity with IAM concepts and cloud platforms (AWS, GCP, or Azure)Programming experience in Python or TypeScript strongly preferredFamiliarity with standard security and compliance frameworks (NIST, CIS, ISO) and how they translate into operational controlsStrong problem‐solving skills with a bias for action, ownership, and comfort operating in high‐velocity, high‐accountability environmentsSecurity certifications encouragedThe total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.Our target recent hire base salary ranges for this role are the following:US employees in New York City, San Francisco, Los Angeles and Seattle: $121,700 – $152,100 USDUS employees outside of New York City, San Francisco, Los Angeles and Seattle: $109,500 – $136,900 USDCanadian employees (any location): CAD 115,000 – 143,700*Mercury is a fintech company, not an FDIC‐insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.#J-18808-Ljbffr

📌 It Analyst At Mercury, Remote (Canada Or United States) - $109,500 - $152,100 A Year - Remote (Winnipeg)
🏢 Mercury
📍 Winnipeg