Enhance your career at Xplore as a Customer Experience Advisor. This role focuses on providing exceptional service while mastering technical troubleshooting skills for our broadband customers.
Xplore Inc. is seeking customer-oriented individuals to join the Customer Care team. As a Customer Experience Advisor, you'll engage with customers to support their Xplore services and address service-related inquiries. This position does not require prior technical experience, as comprehensive training will be provided to help you excel.
Key Responsibilities:
• Respond courteously to customer inquiries and service requests • Provide foundational technical troubleshooting for Xplore services • Assist with service changes and account needs • Recommend products enhancing customer experience and value • Document customer interactions and escalations accurately
Requirements: • Bilingual in French and English preferred • Prior customer service experience is an asset • Robust technical aptitude and willingness to learn • Excellent communication and problem-solving skills • Ability to thrive in a fast-paced environment
Become part of Xplore's mission to improve broadband experiences for all Canadians! #J-18808-Ljbffr