Become the front line of support at Reena as an IT Service Desk Analyst in Thornhill, ON. Provide top-notch technical assistance remotely and in-person for hardware and software issues.

This full-time role is essential for maintaining support systems and ensuring smooth operations at Reena. As a Tier 1 analyst, you will troubleshoot desktop, mobile, and network issues, all while delivering outstanding customer service. Strong communication skills and professionalism are paramount in this position.

Key Responsibilities: • Offer prompt support for hardware and software problems • Troubleshoot desktops, laptops, and network connectivity issues • Monitor and manage tickets using the Service Desk tool • Liaise with external vendors on support requests • Provide first-line support for Windows-based servers

Requirements: • 2 years college diploma in related field • 1–2 years’ experience in IT Service Desk • Familiarity with Active Directory and Microsoft Exchange • Excellent communication and problem-solving skills • Commitment to ongoing career development

Bring your technical skills and customer service expertise to support Reena’s mission in Thornhill. #J-18808-Ljbffr

📌 IT Service Desk Analyst at Reena (Winnipeg)
🏢 Reena
📍 Winnipeg