Start: As soon as you’re ready. What You’ll Be Doing - Provide quick, skilled solutions to client inquiries via phone, email, chat
Maintain up-to-date knowledge of our products, services, and promotions
Document requests in our support system and route them appropriately
Create informative self-help content (written & video) for our community
Assist brokerage implementations with a specialist as needed
Develop new business and renewals - make recurring client calls, build lasting relationships
Promote and propose our training courses
Analyse client business needs and propose complementary solutions What We’re Looking For - Excellent communication skills in French & English,
spoken + written
Experience with customer support via phone/email
Ability to identify opportunities, generate leads, cross-sell
Strong prioritization skills & result-driven mindset Bonus If You Have - Familiarity with multiple operating systems (Win 10, macOS, Android, iOS)
Experience learning new software and training others
Knowledge of major web browsers (Edge, Firefox, Chrome, Safari)
Experience with help-desk and electronic communication tools Why NexOne? We’re a rapid-growing company in the real-estate tech space, offering a full suite of tools for brokers & agencies across Canada and beyond. Our offices are conveniently located (with free parking!), and we value work-life balance with team-BBQs and holiday dinners.