General Manager – Upscale Lifestyle Hotel (Downtown Toronto)

An exciting opportunity to lead a newly established, upscale lifestyle hotel in one of the most exclusive and sought-after neighbourhoods in downtown Toronto. This is the Canadian debut of an internationally recognized lifestyle hotel brand known for refined comfort, thoughtful design, and a strong connection to the local neighbourhood it calls home.

The brand's culture centers on team members, engaging with guests, going above and beyond, and creating memorable, thoughtful stays. Deep relationships with local partners showcase the brand's neighbourhood expertise, delivering experiences tailored to every guest.

This property is a 175+ room hotel featuring one restaurant, a street-level café, and over 3,500 sq ft of meeting space.

Job Overview

As General Manager, you will uphold the brand's legacy of refined luxury, elegant service, and unforgettable guest experiences. You will lead a high-performing executive team, foster a culture of excellence, accountability, and hospitality, while driving commercial success, revenue growth, and exceptional guest satisfaction through strategic leadership and collaboration.

With a strong focus on operational excellence and financial stewardship, you will oversee budgets, brand standards, and owner relations with precision and integrity. You will champion a workplace culture where team members feel empowered to grow and contribute, ensuring this hotel remains a destination of distinction for guests and an inspiring place to work.

Salary Range

$150,000 – $170,000 annually.

Duties and Responsibilities

Lead, direct, and manage all hotel operations, including budgeting and forecasting, strategic planning, service initiatives,



balanced scorecard performance, and compliance with company policies and standards

Oversee sales and marketing initiatives, lead and develop the executive team, and respond to guest inquiries and concerns

Facilitate hotel-wide meetings and drive participation across departments

Ensure guest and team member satisfaction

Monitor and develop team member performance — particularly the executive team and department heads — including supervision, career development, scheduling, counselling, evaluations, and recognition

Recruit, interview, and train team members

Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements

Identify performance, productivity, and efficiency gaps, and implement corrective measures

Serve as primary liaison with hotel ownership and corporate entities

Establish and enforce all safety policies and procedures, ensure compliance with applicable occupational health and safety regulations, and address safety violations promptly

Detect and eliminate physical hazards and unsafe conditions; perform regular safety checks and report deficiencies

Ensure proper use of required safety equipment and protective devices

Thoroughly and promptly investigate all employee accidents, complete required documentation, and follow established investigation procedures





Partner with Human Resources to identify physical job requirements for effective applicant screening

Actively participate in the Health and Safety Committee and departmental accident prevention initiatives

Qualifications and Requirements

Education

Minimum: Bachelor's degree in Hotel Administration, Business Administration, or equivalent

Experience

5–10 years of general management experience in a related full-service, luxury, or resort property (requirements may vary based on property size and complexity)

Must speak fluent English; additional languages are highly desirable

Proven ability to lead, develop, and retain high-performing teams, creating operational stability and strong employee engagement

Demonstrated creativity and commercial acumen across varied revenue centers

Hands-on leadership style with experience managing lean teams; highly visible and engaged with both leadership and guests

Proven success working collaboratively with an active, involved ownership group

Other

Strong mathematical skills, including budgeting, profit/loss concepts, percentages, and variances

Strong reading and writing abilities

Strong problem-solving, reasoning, motivational, organizational, and training abilities

Availability to work nights, weekends, and/or holidays as needed

Why Join Us

Health, dental, and vision benefits

Discounted on-site parking

Discounted and complimentary employee meals

Discounted hotel room nights through an international hotel group

Access to a global hospitality training/education platform

Perks and discount program access

Discounted gym membership

Employee engagement and appreciation events

📌 General Manager (Winnipeg)
🏢 RoomsRelay
📍 Winnipeg