At Hotel Zed we are Rebels Against the Ordinary and Hotel Zed (Tofino, BC )is looking for a Guest Services Agent/Night Auditor to join our energetic, totally unique and rebellious team.
Hotel
Zeds are ridiculously fun, unpretentious hotels where we challenge the norm every day.
Working at Hotel Zed is different than working anywhere else, and we don't just say that. We're a family-owned, BC-based hospitality company thatLEADS WITH LOVEand our number one metric as a company is the happiness of our staff, who we call our Fam-Jam 'cause we are like family.
Key to our success is living by our four Core Values everyday:
Be Real
Have Fun
Make Everything Better
Have Each Other's Backs
Here we want our Fam-Jam to feel well taken of by us and by one another. That's who we are!
Benefits & Work Perks
We cover 100% of medical and dental premiums, PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you:
Staff accommodation available on site
Additional $2/hour housing allowance for those with their own accommodation
Free nights at any of our hotels + discounts for friends & family
Gift cards for achieving targets
Employee purchase program so you can get sweet deals on everything from electronics to linens
Live your Best Life program (we’ll help pay for courses that’ll make your life better, whether or not they’re related to your role with us)
And these are just a few!
What You Do
You are the first and last impression our guests will experience
You are genuinely interested in others and show it with a friendly smile and warm enthusiastic welcome
You quickly check in our guests, support and assist them with any needs they have during their stay, and accurately settle their account when they leave
You are the nerve center of our hotel operations.
You own the lobby. You work in a hectic, fast-paced lobby and face new challenges every day with a steady hand on the helm.
You check in and check out our guests, make and modify reservations, provide hotel operator and concierge services.
You continuously relay important room and guest information to other team members.
As a Nocturnal Night Auditor, you are the night-time Guest Services Agent and you look after guest services, bookkeeping, security, and so many other things. (2 Night Audit shifts per week)
What You Need
Availability to work 2 Night Auditshifts(11pm - 7am) + 3 Day shifts per week
Fun loving nature
Easy conversationalist
Extra-sensory perception to how others are feeling
Tech-savvy systems expertise
Multi tasker who doesn't crack under pressure An eagle eye for details
Sleuth like problem solving skills
Happy to be on your feet all day
Front desk or customer service experience is an asset