Customer Support Network Technologist Montreal

Customer Support Network Technologist Montreal

14 Sep
|
Telesat
|
Montreal

14 Sep

Telesat

Montreal

Become a Customer Support Network Technologist by enhancing services related to LEO operations. Utilize your analytical skills to troubleshoot system issues and improve customer experience. This role focuses on implementing and overseeing technologies that facilitate customer service. You will develop plans to address operational needs while collaborating with various departments.

Experience in managing customer relationships and leading technical teams is crucial to ensure smooth operations and high-quality service delivery. Key Responsibilities:
Act as a technical lead for CSR/NOC functions
Develop administrative implementation plans and schedules
Manage relationships with third-party vendors
Monitor and communicate emergency notifications
Create documentation for fault resolution procedures Requirements:
Electronics Engineering Technologist Diploma or equivalent
5+ years in telecommunications
3+ years in a NOC
Proven leadership in technical teams
Bilingual proficiency highly preferred Leverage your telecommunications expertise to support and enhance customer service operations with efficiency and professionalism.

📌 Customer Support Network Technologist Montreal
🏢 Telesat
📍 Montreal

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