Lead customer success initiatives for a pioneering Community Intelligence Platform. Connect complex analytical models to government clients’ goals, ensuring lasting partnerships and growth. As a Customer Success Lead, you will take charge of post-sale interactions with government entities, ensuring they derive maximum value from the platform.

You will merge analytical depth with customer strategies, navigating the unique challenges of the public sector. Effective communication and understanding client settings will be crucial for your success in this role. Key Responsibilities:
Oversee government account relationships post-onboarding
Conduct regular reviews and check-ins with clients
Collaborate effectively with internal teams during implementations




Monitor and respond to client needs and scope changes
Identify opportunities for account expansions and recent applications Requirements:
Experience in SaaS customer success or public sector account management
Comfort working with data and analytics systems
Proven use of AI tools in a qualified setting
Excellent communication and relationship-building skills
Experience establishing customer success frameworks in emerging companies Harness your expertise to connect clients with insights, fostering productive relationships that enhance decision-making across community systems.

📌 Customer Success Leader Driving Public Sector Analytics And Engagement Vancouver
🏢 UrbanLogiq
📍 Vancouver