Transform the customer experience as a Customer Success Engineer at Hightouch, the Composable CDP platform. Engage with users, provide technical support, and optimize customer journeys today. Hightouch is seeking a Customer Success Engineer to work collaboratively with users, ensuring they derive maximum value from a cutting-edge marketing platform.

You will engage with customers across various communication channels and need a solid understanding of API documentation and SaaS tools. This role provides a unique chance to work with teams across the organization, including Technical Account Managers and Solutions Engineers, to enhance customer interactions and foster growth. Key Responsibilities:
Assist users via Intercom, Slack, phone, and email




Understand and interpret API documentation efficiently
Collaborate with cross-functional teams for customer success
Participate in on-call rotations for support continuity
Foster exceptional customer experiences by answering queries

Requirements:
2+ years in a customer-facing role
Technical background via experience or education
Familiarity with SQL or eagerness to learn
Solid discovery and interpersonal skills
Excellent communication skills in verbal and written form

Directly contribute to customer journey success as a Customer Success Engineer at Hightouch.

📌 Customer Success Engineer At Hightouch Toronto (Canada)
🏢 Hightouch
📍 Canada