Shape the future of Managed Services as a Client Account Manager with MNP. Focus on building strategic client relationships and ensuring service satisfaction to propel client growth. MNP is seeking a Client Account Manager with over five years of experience in Account Management or Customer Success.
This pivotal role emphasizes understanding client goals, overseeing service delivery, and fostering long-term relationships. Collaborate with diverse teams to elevate client experiences and proactively address service improvements. Key Responsibilities:
Serve as primary contact for assigned clients
Conduct regular business reviews to assess performance
Monitor service delivery performance and quality metrics
Develop account plans with growth prospects
Provide clients with performance insights through reports
Requirements:
Over 5 years in Account Management or similar role
Experience in Managed Services or IT/technology delivery
Robust communication and presentation skills
Ability to handle multiple accounts effectively
Proactive approach to problem-solving and improvement
Drive client success and elevate service standards as a valued Account Manager with MNP.