Retail Customer Service Representative - Seasonal - CZ
Seasonal Entry Calgary, AB, CA

3 days ago Requisition ID: 1168

Looking for fun and meaningful work experience this winter? Join the team at the Wilder Institute's Calgary Zoo as a seasonal Retail Customer Service Representative! Share a smile and add warmth to visitors experiences as they take home souvenirs and memories of their visit in 2026 - and maybe their first visit of 2027!

Retail Customer Service Representatives are responsible for performing all the daily duties in the Gift Shops including processing sales, cash handling, assisting customers, stocking shelves, cleaning, and suggestive selling. They also operate our wagon rental booth and may operate our Carousel.

Our Purpose |We act for wildlife; saving species and inspiring people to join us.

Our Core Values |Drive impact, nurture connection, cultivate hope, and be bold.

Contract:
Start Date: Later October/Early November 2026
End Date: January 2027

What you will do:
Customer Service:

Deliver service excellence by ensuring that each and every one of our guests receives a standard level of service
Follow cash handling procedures
Contribute as an equal member of the Retail Services team, with a focus on meeting revenue targets using a soft sales approach
Ensure that any company information being provided to customers is timely and accurate
Perform other duties as required
Attend and participate in scheduled staff meetings

Store Maintenance and Merchandising:

Assist with the re-stocking function by creating re-stock lists, unpacking orders, and stocking shelves while confirming accurate prices
Ensure that the stores are kept clean and tidy at all times




Ensure that each store is properly equipped with the necessary cleaning supplies and that the equipment is kept in good working order at all times
Comply with the zoo’s health and safety program

Rental Booth:

Instruct visitors on proper use of power chair
Ensure cleanliness of wagons and power chairs before and after use
Use appropriate cleaning supplies to maintain rental fleet daily: hose, power washer, soap, and bucket

Rides:

With an emphasis on safety, providing visitors with fun and interactive rides on the Wildlife Carousel.

What you will bring:
2 years’ experience in retail with a focus on sales
Class 5 Driver’s License is an asset
Able to work independently with minimal supervision
Outgoing and comfortable talking to the public
Strong organizational skills and attention to detail
Creative and problem-solving approach
Conflict resolution skills and experience
Must be able to work weekends and holidays

Working Conditions:
Must be able to do heavy lifting up to 30lbs and climb ladders
Capable of lifting up to 40lbs; stacking wagons 3 high
Standing during whole shift

The Wilder Institute’s Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions.



The organization follows the advice of Environment Canada when responding to temperature and air quality issues. The Wilder Institute’s Calgary Zoo is a no smoking workplace including vaping.

What We Offer:
Discounts on food, beverage, and merchandise
Participation in the Staff Pass Benefit program
A fun, rewarding work environment and the opportunity to work in a park full of wild animals

Are you ready to join one of Canada’s leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you!

Applicants must be legally entitled to work in Canada.

If this position is a fit for you, we encourage you to apply with a resume and cover letter online by our application deadline: October 1, 2026 at 10:00pm MT.

The Wilder Institute strives to cultivate a workplace in which everyone feels welcome and empowered to bring their authentic selves to work. As a conservation organization, we respect and value the diversity of all life and come together as individuals and teammates to achieve the organization’s mission and vision. We recognize the value of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.

This position is an existing vacancy within our organization. The Wilder Institute uses basic knockout questions in application to support screening; applications are otherwise assessed and selected by real humans.

All candidates are thanked for their applications and advised that they will be contacted once applications have been reviewed and a final decision has been made.

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📌 Retail Customer Service Representative - Seasonal - CZ (Alberta)
🏢 Wilder Institute/Calgary Zoo
📍 Alberta