We are seeking a dynamic and results-driven Retail and Rental Manager to oversee the daily operations of Ultimate Sports. This role is responsible for driving sales performance, managing inventory, leading a high-performing team, and ensuring an exceptional guest experience. The ideal candidate is highly organized, financially astute, and passionate about delivering outstanding service in a fast-paced environment.

Duties and Responsibilities:

- Oversee the day-to-day retail and rental operations
- Develop, implement, and maintain standard operating procedures for rentals, returns, merchandising, and sales.
- Recruit, train, schedule, and supervise rental agents, retail associates, and supervisors.
- Foster a positive, inclusive, and guest‑focused work environment.
- Oversee purchasing, receiving, merchandising, and stock levels for both retail and rental operations.




- Develop and manage seasonal buying plans based on sales trends, inventory levels, guest demand, and company objectives.
- Research, evaluate, and select vendors to ensure high-quality, on-brand product offerings.
- Maintain solid relationships with reps and distributors, staying informed about new products, market trends, and promotional opportunities.
- Ensure rental equipment is maintained, repaired, and rotated appropriately to meet operational quality standards.
- Manage store budgets, forecasting, and financial performance, including revenue targets and expense control.
- Ensure merchandising standards are executed consistently and effectively.

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📌 General Manager – Ultimate Sports (Banff)
🏢 Canadian Rocky Mountain Resorts
📍 Banff