- Perform collection activities to maximize cash receipts
- Establish payment plans for outstanding balances when necessary
- Evaluate credit risk factors
- Recommend accounts for collection agencies, reinstatement, closure, or write-off
- Reconcile accounts as required
- Correspond with customers to resolve disputes
- Recommend account adjustments or transfers
- Perform other duties as required
- Report to the Collections Supervisor
- Work closely with Credit Clerks
Requirements
- Two years of relevant accounting experience, a high school diploma, and either two courses in financial accounting from an accredited post-secondary institution or two courses from the Certified Credit Professional (CCP) designation; OR
- One year of relevant accounting experience, a high school diploma, and either four courses in financial accounting from an accredited post-secondary institution or four courses from the Certified Credit Qualified (CCP) designation
- May be required to complete a criminal record check in accordance with FCL policies
- Customer service abilities
- Ability to work in a high-energy and collaborative environment
Core Competencies
Demonstrates expertise in cash collection activities, credit risk evaluation, and account reconciliation while maintaining strong customer service and collaboration skills in a fast-paced environment.
Highest-signal resume keywords
- Cash Collection Activities
- Credit Risk Evaluation
- Account Reconciliation
- Customer Service Abilities
- Certified Credit Professional (CCP)