Elevate your IT career with RDH as an IT Service Operations Specialist, providing expert technical support and enhancing service delivery in a hybrid work environment. This dynamic role blends hands-on support and system ownership to improve user experience. As part of RDH’s Business Technology team, you will work closely with the IT Manager to develop the skills necessary for top-notch IT service operations.

The ideal candidate will focus on evolving RDH’s IT services, endpoints, and automation capabilities while improving operational efficiency and reducing vendor reliance. Key Responsibilities:

- Deliver responsive technical support and resolve escalated IT issues
- Administer ticketing, workflows, documentation, and service standards




- Manage endpoint systems using Microsoft Intune and Autopilot
- Support Microsoft 365 platforms, including Teams and SharePoint
- Identify recurring issues and implement root cause analysis Requirements:
- 3-5 years in IT operations or systems administration
- Hands-on experience with Microsoft Intune and endpoint management
- Familiarity with cloud-first IT environments
- Strong technical troubleshooting and communication skills
- Committed to continuous improvement and documentation practices Drive operational excellence and enhance user experience within RDH’s cutting-edge IT service landscape.

📌 IT Service Operations Specialist at RDH (Burnaby)
🏢 RDH Building Science
📍 Burnaby