Full-Time $5,000/month base pay plus bonuses and commissions — annual pay can reach $100,000–$150,000++ based on performance

We're looking for an organized, hands-on Operations Manager to keep our day-to-day field and office operations running smoothly and to help drive the business forward. This role is a mix of daily oversight and higher-level planning — you'll be the person keeping technicians, schedules, customers, and the numbers all in sync.

Duties:
Schedule and dispatch technicians to jobs, balancing skill sets, location, and urgency
Oversee incoming phone calls and customer inquiries, stepping in on escalations
Coordinate with technicians throughout the day to track job progress and resolve issues on the fly
Review and approve quotes and invoices before they go out
Monitor inventory levels for parts and materials, and reorder as needed
Supervise and support office and field staff, making sure company standards are being followed
Handle day-of scheduling conflicts, cancellations, and emergency job requests
Manage client relations and handle related issues as they come up
Analyze budgets, material costs, and labor expenses to catch overruns early




Reconcile inventory counts and review supplier pricing/relationships
Prepare monthly reports on revenue, job volume, and operational performance for ownership
Create, document, and enforce company procedures, processes, and regulations
Lead hiring, onboarding, and training for new staff as the team grows

What you'll bring:
Previous experience in a supervisory or operations role — garage door, home services, or field service industry experience is a robust asset
Comfortable managing both people and processes; able to move between big-picture planning and daily problem-solving
Proficient in Microsoft Office/Excel; CRM or scheduling software experience is a plus
Excellent communication and organizational skills
Solid leadership ability with a calm, solutions-focused approach under pressure
Valid driver's license with a clean driving record
Reliable and detail-oriented

To apply, please reply directly to this ad — do not call or email the company.

Pay: $60,000.00 per year

Perks:
Extended health care

Work Location: On the road

📌 Operations Manager — Titan Garage Doors Coquitlam (Canada)
🏢 Titan Garage Doors
📍 Canada