Elevate customer satisfaction as the Customer Experience Leader at Indigo. This role focuses on executing customer programs while coaching and leading a high-performance team in a vibrant retail setting.
As a key player in the Indigo team, you'll lead customer experience initiatives and reinforce the Indigo brand through meaningful interactions. This position demands robust leadership abilities, coupled with excellent coaching skills and a commitment to delivering exceptional service. You'll coordinate daily routines and foster an engaging environment aimed at improving customer interactions and sales performance.
Key Responsibilities:
• Lead execution of customer experience strategies in-store
• Coach team members on selling and customer engagement
• Manage daily communication and operational routines
• Support omni-channel customer interactions and initiatives
• Maintain operational standards in compliance with company policies
Requirements:
• 1-3 years of retail leadership experience
• Proven track record in customer service-focused roles
• Strong operational and cash handling knowledge
• Excellent communication and problem-solving skills
• Passion for enhancing customer engagement and loyalty
Drive customer satisfaction and loyalty through effective coaching and leadership as part of the Indigo brand.
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