Job Description

The Administrative Assistant is responsible for providing exceptional customer service while ensuring the efficient day-to-day operation of the clinic. This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced multidisciplinary healthcare environment.

Key Responsibilities
Greet and assist patients in a friendly and professional manner.
Schedule, reschedule, and confirm patient appointments using Jane App.
Answer incoming phone calls, emails, and patient inquiries.
Register new patients and maintain accurate patient records in Jane App.
Process patient payments and complete daily cash balancing.
Submit and manage direct billing for private insurance providers.
Process and monitor ICBC and WorkSafeBC (WorkSafeBC) claims, including treatment authorizations and billing.
Verify insurance coverage and assist patients with billing inquiries.
Coordinate with practitioners to ensure accurate scheduling and documentation.
Maintain a clean, organized, and welcoming reception area.
Perform general administrative and clerical duties while supporting the daily operations of the clinic.

Required Qualifications




Minimum 1–2 years of experience working in a multidisciplinary clinic.
Proficiency with Jane App is required.
Experience processing direct billing for private insurance, ICBC, and WorkSafeBC claims is required.
Strong knowledge of medical office administration and patient scheduling.
Excellent communication, customer service, and interpersonal skills.
Strong organizational skills with the ability to multitask in a quick-paced environment.
High level of accuracy, attention to detail, and problem-solving ability.
Ability to work independently as well as collaboratively within a team.
Qualified, reliable, and committed to maintaining patient confidentiality.

Pay: $18.25-$20.00 per hour

Benefits:
Casual dress
Company events
In office parking

Application question(s):
How many years of Jane experience do you have?
Have you done billings for ICBC, Worksafe, MSP and Private Insurances?
What number of hours are you looking to work per week?
What is you salary expectation (per hour)?

Work Location: In person

📌 Administrative Assistant Abbotsford (Canada)
🏢 The Apollo Clinic
📍 Canada