Overview
We are seeking a knowledgeable and motivated Automotive Assistant Manager to join our dealership team. This role offers an exciting opportunity to lead daily operations, support sales and service teams, and ensure exceptional customer satisfaction. The ideal candidate will possess a strong background in automotive repair, dealership experience, and excellent customer service skills. As an integral part of our management team, you will help drive business growth while maintaining high standards of quality and professionalism.
Responsibilities
Assist the Service Manager in overseeing daily dealership operations, including service appointments, repairs, and customer interactions
Support the sales team by providing technical expertise and ensuring smooth communication between departments
Supervise and coordinate automotive repair activities, ensuring work is completed efficiently and to high standards
Engage with customers to understand their needs, explain repair options, and promote additional services through upselling techniques
Handle cash transactions accurately and maintain proper documentation of sales and services
Ensure compliance with safety protocols and maintain a clean, organized work setting
Train and mentor staff members to enhance their technical skills and customer service capabilities
Monitor inventory levels of parts and supplies, coordinating with vendors as needed
Requirements
Proven dealership experience or automotive management background preferred
Mechanical knowledge with hands-on experience in automotive repair or maintenance
Solid customer service skills with the ability to build rapport and address client concerns effectively
Sales experience, including upselling additional services or products to customers
Ability to handle cash transactions accurately and responsibly
Excellent communication and leadership skills to motivate team members and ensure smooth operations
Knowledge of automotive systems, repair processes, and industry best practices is highly desirable
Ability to work collaboratively in a quick-paced environment while maintaining attention to detail